PRIVACY POLICY

This Privacy Statement explains how NEUTERLAB.COM (the "Site") collects, uses, and shares your personal information when you visit or make a purchase. We are more than happy to answer any questions or concerns you may have about our Policy. 

  • You should use extreme caution when disclosing any personally identifiable information about yourself, such as your name, address, telephone number, or email address. We use Squarespace to power our online store. You can read about Squarespace’s handling of your Personal Information here: https://www.squarespace.com/privacy.

    We utilise Google Analytics to better analyse how our customers interact with the Site; you can learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Additionally, you can disable Google Analytics by visiting this link: https://tools.google.com/dlpage/gaoptout. 

    We may share your personal information in order to comply with applicable laws and regulations, to respond to a summons, search warrant, or other legitimate request for information that we receive, or to otherwise protect our rights.

  • When you visit the Site, we gather information about your device, such as your web browser, IP address, time zone, and some of the cookies present on your device. This data is referred to as "Device Information" because it is acquired automatically. You are responsible for maintaining the security of your account and password, as well as for restricting access to your computer. 

    We gather Device Information to aid in risk and fraud screening (particularly, your IP address), as well as to enhance and optimise our Site in general. For instance, by creating statistics regarding how our customers browse and engage with the Site, as well as evaluating the effectiveness of our marketing and advertising activities.

  • When you make a purchase or attempt to make a purchase on the Site, we gather information about you such as your name, billing address, shipping address, payment information, email address, and phone number. This information is referred to as "Order Information." If you sign up for our email list, your email address is stored in our database. This information will be used exclusively for the purpose of communicating with you about our store. We will maintain your Order Information for our records unless and until you request that we delete this information. We will never sell or share your personal information with third parties. 

    We utilise the Order Information we collect in general to fulfil any orders placed through the Site (which includes processing your payment information, arranging for shipment, and providing you with invoices and/or order confirmations). Additionally, we utilise this Order Information to build a client relationship with you, evaluate our orders for risk or fraud, and provide you with information or advertising about our products or services in accordance with the preferences you've expressed with us. 

  • Please be aware that when we receive a Do Not Track signal from your browser, we do not alter our Site's data gathering and usage methods.

  • This privacy statement may be updated accordingly to reflect changes to our practices or for other operational, legal, or regulatory reasons.